Director of Customer Success

About PartySlate

PartySlate is the events marketplace connecting top venues and vendors with consumers and companies planning weddings, corporate events, and large social gatherings. Our customers rely on PartySlate to showcase their work, generate qualified inquiries, and grow their business.

The Role

We're hiring a Director of Customer Success to lead the team responsible for retaining and growing our venue and vendor customer base. You'll own net revenue retention, build a scalable success motion across markets, and partner closely with Sales, RevOps, Marketing, and Product to make every customer's investment in PartySlate pay off.

What You'll Do

• Own gross and net revenue retention targets for the full customer base
• Lead and coach a team of four Customer Success Managers, setting clear goals and a high-performance culture
• Design a segmented coverage model (high-touch, scaled, and digital) that matches effort to account value
• Build onboarding, adoption, and health-scoring programs that drive measurable customer outcomes, including inquiry volume and ROI
• Drive renewals, upgrades, and expansion revenue in partnership with Sales
• Identify churn risk early and run structured save and recovery plays
• Partner with RevOps on forecasting and performance analytics
• Bring the voice of the customer to Product and Marketing to shape the roadmap and messaging
• Represent PartySlate with key accounts and at industry events

What You Bring

• 5+ years in Customer Success or Account Management, with 2+ years managing people
• Track record of owning and improving NRR and churn in a subscription or marketplace business
• Experience building CS playbooks, health scores, and segmentation from the ground up
• Commercial instinct — comfortable owning renewal and expansion numbers
• Strong data fluency with HubSpot or a similar CRM
• Excellent communication skills and executive presence with customers and internal leaders
• Bonus: experience in events, hospitality, weddings, or SMB-focused SaaS

What Success Looks Like in Year One

• A clear, segmented coverage model in place across all markets
• Measurable improvement in gross and net revenue retention
• A predictable renewal and expansion forecast
• A motivated, well-coached team with defined career paths

Why PartySlate

• Help shape how the events industry finds and books its best partners
• Join a revenue leadership team building a scalable go-to-market engine
• Competitive salary, performance bonus, equity, and benefits